iCloud 50 GB and 200GB not showing

I try to upgrade to iCloud+ but somehow only 2TB and above options show up. It is too much I would like to have 200GB, but it doesn't show in the option. How do I fix this. I just got iPhone 14 Pro Max 512 gb

iPhone 8 Plus

Posted on Oct 30, 2023 04:37 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 30, 2023 11:27 AM

Are you already an Apple One subscriber? My iCloud+ cancellation was triggered by my Apple One renewing today and a new policy coming into effect that doesn't appear to be otherwise noted or provided to support, as I've just spent the better part of the afternoon working with multiple levels of support who couldn't figure this out, and was escalated to the point where they were told that I can no longer hold an Apple One subscription and iCloud+ subscription with the same storage amounts (200 GB each). My only options to regain access to my services (iCloud email is not working, for example) is to effectively pay ransom and upgrade to the iCloud+ 2 TB level or Apple One Premier, or clear 100GB+ out of my storage.


Just wanting to save time for anyone else who is experiencing this or has Apple One renewing soon and is about to be stuck in a similar situation.

9 replies
Question marked as Top-ranking reply

Oct 30, 2023 11:27 AM in response to gohar208

Are you already an Apple One subscriber? My iCloud+ cancellation was triggered by my Apple One renewing today and a new policy coming into effect that doesn't appear to be otherwise noted or provided to support, as I've just spent the better part of the afternoon working with multiple levels of support who couldn't figure this out, and was escalated to the point where they were told that I can no longer hold an Apple One subscription and iCloud+ subscription with the same storage amounts (200 GB each). My only options to regain access to my services (iCloud email is not working, for example) is to effectively pay ransom and upgrade to the iCloud+ 2 TB level or Apple One Premier, or clear 100GB+ out of my storage.


Just wanting to save time for anyone else who is experiencing this or has Apple One renewing soon and is about to be stuck in a similar situation.

Oct 30, 2023 05:49 AM in response to gohar208

You cannot expand the memory of your iPhone.

If you don't see the iCloud+ plan 200GB option, you may have an iCloud+ plan subscription of 200 GB, please check:

Check -> Go to -> Settings -> your name -> iCloud -> if you see 50 GB (or 200 GB or 2 TB or 6 TB or 12 TB) then you have an iCloud+ plan subscription.

If you have an iCloud+ plan subscription, you will receive a monthly bill from Apple, check your email box.

You pay monthly for iCloud+ plan storage.


See also the following Apple articles:

What's the difference between device storage and iCloud storage?

What's the difference between device storage and iCloud storage? - Apple Support


Upgrade to iCloud+ -> Upgrade to iCloud+ - Apple Support

iCloud+ plans and pricing -> iCloud+ plans and pricing - Apple Support

How to use iCloud on iPhone -> How to use iCloud on iPhone – Apple Support (UK)

Manage your iCloud storage -> Manage your iCloud storage - Apple Support



Oct 30, 2023 08:26 AM in response to Raicya

Same issue as the OP here - I was a 200 GB iCloud+ subscriber (added on to my Apple One sub), but this morning was told my iCloud was full (despite having 50 GB free yesterday), and my quota dropped from 400 to 200 GB. As far as I can see the option has been removed and I'm being told I'm no longer an iCloud+ subscriber (unless I want to go up to 2TB, which I don't).


It's weird for this to happen without any notice ("FYI, you're going to lose your storage, act now" type thing), so clearly something has gone off the rails.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iCloud 50 GB and 200GB not showing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.