Unable to send Apple ID information.

unable to send information... your information could not be sent due to a connection error. this is the error when i ask a user to pay for developer in Canada and Us, both users have valid doc. What might be the issues?


[Edited by Moderator]

Posted on Oct 28, 2023 4:27 PM

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Jan 30, 2024 7:13 AM in response to TotiP

TotiP wrote:

I have this error too... "unable to send information... your information could not be sent due to a connection error." How is this resolve?


Any VPNs, or interception and monitoring tools, or any semi-aggressive local or organizational or national firewalls, or other “creativeness” in the network connection? Basically, scroll up and read and address the previous replies, and review your network path. Failing thar, contact Apple.

Oct 29, 2023 8:18 AM in response to move97

move97 wrote:

Thanks a lot @MrHoffman, you said a lot of things that are helpful to me, you made mention of 'an email-format Apple ID, and not an Apple ID that is a mobile telephone number.' is this not the regular Apple ID for every individual ID that is associated with email addresses? Is a criteria to have this specific this ID.


An Apple ID can be email format, or can be a mobile telephone number format.


Mobile format is not an option for developer enrollment.


Use your mobile phone number as your Apple ID - Apple Support


Apple might have relaxed the mobile number format Apple ID prohibition, as I don’t see it listed in the usual place:


Enrollment - Support - Apple Developer


PS: The oldest Apple IDs were nicknames, but Apple required most (all?) of those to convert to email format Apple IDs starting ~fifteen or so years ago. A few of those might still be active.

Oct 28, 2023 5:17 PM in response to move97

Nobody here can assist with issues with developer program enrollment. We’re other users, and some here are third-party developers. Not Apple.


In general, and some of this will not apply to this case…


You will need a major payment card associated with the Apple ID. Don’t bother trying to use an Apple ID balance or gift cards to enroll.


You will also need an email-format Apple ID, and not an Apple ID that is a mobile telephone number.


If you are located in India, you must enroll via the Apple Developer app.


Paid program members can be individual developers, or can be certain legally-recognized organizations. The latter enrollment usually requires a DUNS number.


You will need to be in a country or region where Apple is active, and will need to be someone or some legal entity that Apple can legally do business with; not a denied person or denied entity.


Don’t be using a VPN, either.


If you want to keep things separate (as can be reasonable for many cases), creating a new Apple ID and enrolling that in the program, and using that (just) for Developer and App Store activities and such. You can enroll your own Apple ID (this works fine!), but that can get tangled with whatever personal info and purchases are already associated with your Apple ID. Apple has gotten better about allowing you to transfer one or more of your apps to other developers as needed, though.


If enrollment issues persist, contact Apple.

Oct 29, 2023 5:22 AM in response to move97

Thanks a lot @MrHoffman, you said a lot of things that are helpful to me, you made mention of 'an email-format Apple ID, and not an Apple ID that is a mobile telephone number.' is this not the regular Apple ID for every individual ID that is associated with email addresses? Is a criteria to have this specific this ID.


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Unable to send Apple ID information.

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