Safari won’t download ticket into wallet

When I click on the link to add the ticket, all I get is the message that safari cannot download the file. What am I doing wrong?

Posted on Oct 28, 2023 05:49 AM

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4 replies

Oct 28, 2023 05:52 AM in response to Mewanch

If you're having trouble adding a ticket to your Apple Wallet in Safari, here are some steps you can try:


1. **Check Internet Connection:** Ensure you have a stable internet connection.


2. **Ticket Format:** Make sure the ticket you're trying to add is in a supported format. Apple Wallet usually supports Passbook files (`.pkpass`) or links from supported apps/websites.


3. **Storage Space:** Ensure you have enough storage space on your iPhone to add the ticket to Apple Wallet.


4. **Safari Settings:** Check Safari settings to make sure that downloads are allowed. You can go to Settings > Safari > Downloads and choose a suitable option.


5. **Clear Safari Cache:** Sometimes, a full cache can cause issues. Go to Settings > Safari > Clear History and Website Data. This will clear your cache and cookies.


6. **Update iOS:** Make sure your iOS is up to date. Outdated iOS versions can sometimes cause compatibility issues.


7. **Try a Different Browser:** If Safari is still causing issues, you can try using a different browser like Google Chrome or Firefox to download the ticket.


8. **Ticket Source:** If the ticket is being provided by a specific website or app, you might want to contact their support for guidance. They may have specific instructions or requirements for adding tickets to Apple Wallet.


If the problem persists after trying these steps, it's a good idea to contact Apple Support for more specific assistance, especially if there have been updates or changes to the Wallet feature since my last knowledge update in January 2022.

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Safari won’t download ticket into wallet

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