When I type up an email, sometimes the cursor jumps to the top of the page?

Question

Level 1

6 points

When I type up an email, sometimes the cursor jumps to the top of the page?

i’ve noticed this the past couple months…..when i’m on my ipad pro using my smart keyboard and in safari and in my yahoo mail typing up an email, i will be typing mid-sentence and all of a sudden my cursor will jump to the very top of the email and whatever i’m typing will be typed there and often in a slightly different font and/or size. i then have to delete that and place my curser back to the mid-sentence space i was previously typing. i have checked and ensured that my wrist and/or fingers are not touching the cursor pad, so i know that’s not the issue.

[Re-Titled by Moderator]

iPad Pro, iPadOS 16

Posted on Oct 26, 2023 7:49 AM

Reply

Answer 1

cedsall

Level 1

14 points

Mar 5, 2024 8:03 PM in response to nbotros

FYI, this is not just an iPad problem. I have been having the same problem on my MacBook Pro for the last two years. I thought I was accidentally leaning my hand on the mousepad while typing, but I tried not resting my wrists and it still happens.

Just now, I noticed when composing four emails in a row from a copy and pasted template, that when I hit enter to indent, my cursor would jump down and indent after the same exact hyperlink below my signature. Is there a setting I've activated that I'm unaware of? Couldn't locate anything in Settings. I've tried the updates and restarting. Neither fixes it.

Reply

Answer 2

nbotros

Community Specialist

Oct 27, 2023 5:19 PM in response to anniejo

Hello anniejo,

Thank you for using Apple Support Communities. We understand the concern with this behavior, and we'd like to help.

Just to clarify, are you experiencing this behavior with the built in keyboard in your iPad as well? This will help us isolate this problem and see if it is a system issue or an issue with your smart keyboard.

To get started, let's try to restart your iPad by following these steps: Restart your iPad

Restarting is a simple step that help with many unexpected behavior.

Also, please back up your iPad, and install any available updates. Here's how:

Back up iPad

Update your iPhone or iPad

Hope this helps. Kind regards.

Reply