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Ellie0508 Author

Level 1

4 points

my iphone has a black screen and won't turn on

my Iphone 13 rings, but i cannot see the screen.

iPhone 13 Pro Max, iOS 16

Posted on Oct 25, 2023 12:01 PM

Top-ranking reply

Bob Timmons

Community+ 2024

Level 10

168,848 points

Posted on Oct 25, 2023 12:04 PM

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.

Force restart iPhone - Apple Support

There are only 2 possible results when you perform a Forced Restart:

1) The phone returns to normal operation.....or, if it doesn't.....

2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.

You can find a list of authorized service shops in your area using the link just below:

Find Locations

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my iphone has a black screen and won't turn on

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