Re: AirPods Pro hasn’t updated firmware
Apple Support's online article: About firmware updates for AirPods - Apple Support
says:
"Firmware updates are delivered periodically while your AirPods are charging and in Bluetooth range of your iPhone, iPad, or Mac".
Seems your AirPods firmware updates automatically via a Mac or Apple device
that is updated to the latest Mac OS or iOS software. NB: AirPods update quite quickly using a Mac.
Tip: You may need to leave AirPods connected to power overnight
with an iPhone (using iOS 17 or later) connected to wi-fi close by.
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Re: "the case is not charging. Tried to reset it but that button is not working as well"
Charge your AirPods and learn about battery life - Apple Support
How to reset your AirPods and AirPods Pro - Apple Support
About Replacement : AirPods Repair & Service - Apple Support
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Resource: AirPods User Guide - Apple Support
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More support . info. if needed: AirPods Support Website:
Find all the topics, resources, and contact options you need for your AirPods...
AirPods Support - Official Apple Support