After the last update, my printer info disappears after a millisecond and reverts back to no printer selected

When I try to print from my iPhone, I select the printer, go back to press print and the model number of the printer flashes and disappears. It again says “no printer selected “

iPhone 11, iOS 17

Posted on Oct 23, 2023 04:30 PM

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Question marked as Top-ranking reply

Posted on Oct 24, 2023 02:28 PM

Hey there Danyukes,


If you recently updated and the printer is no longer connecting, check to ensure you have the latest firmware installed on the printer next. This could cause it to no longer connect to your iPhone. You'll want to look in the user guide or reach the manufacturer for guidance.


Continue with connecting your printer via Wi-Fi so it can be found on your iPhone: Connect an AirPrint printer to a Wi-Fi network - Apple Support


Take care!


3 replies
Question marked as Top-ranking reply

Oct 24, 2023 02:28 PM in response to Danyukes

Hey there Danyukes,


If you recently updated and the printer is no longer connecting, check to ensure you have the latest firmware installed on the printer next. This could cause it to no longer connect to your iPhone. You'll want to look in the user guide or reach the manufacturer for guidance.


Continue with connecting your printer via Wi-Fi so it can be found on your iPhone: Connect an AirPrint printer to a Wi-Fi network - Apple Support


Take care!


Jul 20, 2024 09:35 AM in response to Danyukes

I have HP 2700 desktop All in one inkjet printer and have the same problem. I looked for firmware update here https://support.hp.com/us-en/document/ish_1776648-1643972-16 . When I updated the firmware I get the message that the printer has latest firmware as of Dec 2023. But I also see that there is one update from March 2024. The printer disappears after a millisecond.

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After the last update, my printer info disappears after a millisecond and reverts back to no printer selected

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