iPhone 15 in flight wifi

Hello I am in flight and cannot connect my iPhone 15 to the Delta wifi. I luckily have my old iPhone 12 with me and my work phone iPhone 12 as well and they are both connected without any issue.


i have tried everything with the 15. Turned it off. Turned on airplane mode, turned wifi on and off.


it sometimes will connect but then say no internet connection.


it won’t take me past the wifi connection page.


this happened on the outbound and now inbound flight, so second time this is happening.


please help.

Posted on Oct 22, 2023 01:07 PM

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Posted on Apr 15, 2024 03:03 PM

I was on a SWA flight today with a new iPhone 15 and had this same issue. Go to Settings>General>VPN & Device Management. Turn off VPN. Doing this worked for me.

8 replies

Jun 25, 2024 09:22 AM in response to gaelle129

I had the same problem, and there may be a simpler fix, which I will test on the way home. I noticed AFTER I landed, and I turned off airplane mode so I had cell reception, that I could sign into the Delta WiFi.


(On my laptop I had no trouble logging into the wifi in flight.)


So you may want to try logging into the Delta WiFi on the runway, before you turn on airplane mode. For some reason, on my iPhone 15 Pro it seems to need a connection from another source for the sign-in.

Oct 23, 2023 02:05 PM in response to gaelle129

Hey gaelle129,


Welcome to Apple Support Communities. We see you're experiencing an issue with connecting to a Wi-Fi network on your iPhone. Go through the applicable steps below or here: If your iPhone or iPad won't connect to a Wi-Fi network.

1. Make sure that your router is on and that you're within range
If you're too far from your Wi-Fi router, you can't get a signal, so make sure that you're within range.
 
2. Make sure that Wi-Fi is on and that you can see your network
Go to Settings > Wi-Fi and make sure that Wi-Fi is on. Tap the name of your Wi-Fi network to join. A blue checkmark beside a network name means that you're connected.
If you see Auto Join disabled under Settings > Wi-Fi > [Your Network], tap the More Info button and then tap Auto-Join.

3. If asked, enter your Wi-Fi password
If asked, enter the password for your Wi-Fi network. Get help if you don't know your password.
Even if you enter the correct password, you might see an "unable to join the network" message or an "incorrect password" message. Restart all of your devices, then try to enter your password again.
 
4. Check for issues with your Wi-Fi network
If iOS or iPadOS detects an issue with your Wi-Fi connection, you might see a Wi-Fi recommendation under the name of the Wi-Fi network that you're connected to. For example, you might see the alert "No Internet Connection." To get more information, tap the Wi-Fi network.

5. Check your cables and connections
If you still can't connect to your network or get online, make sure that your router is connected to the modem and turned on.
 
6. Restart
Restart your iOS or iPadOS device.
Restart your router and cable or DSL modem by unplugging the device and then plugging it back in.
After you restart each device, see if you fixed the issue.
 
7. Reset your network settings
If you're using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
If you're using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

If the information above doesn't help, review the section labeled "Get more help" in the article.


Hope this helps. Take care.



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iPhone 15 in flight wifi

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