Whatsapp Preview not loading images/audio when phone locked or unlocked after upgrading to IOS17.3

Hello,


i iust noticed my whatsapp is having a issue when I try and long hold and press a notification to preview a picture or message from Whatsapp either when phone is locked or unlocked. The message just comes up with a circle - loading image all the time. I’ve toggled show preview messages on and off and this worked for the 1st time and then went back to not loading up after.


anyone experiencing the same or can help me resolve please?

Posted on Oct 22, 2023 03:23 AM

Reply
1 reply

Oct 23, 2023 07:26 AM in response to amish133

Hello amish133,


Thank you for reaching out to Apple Support Communities.


If this is only happening with one app, then these steps should help:


"If an app on your iPhone or iPad doesn't work as expected, try this.

Close and reopen the app

Force the app to close. Then open the app to see if it works as expected.

 

Restart your device

Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

 

Check for updates

To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

 

Delete the app, then redownload it

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed."


Additional details can be found here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


If the issue persists, I may be best to reach out to the developer directly: How to contact an app developer


Cheers!

 

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Whatsapp Preview not loading images/audio when phone locked or unlocked after upgrading to IOS17.3

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