Persistent horizontal lines appear on iMac screen

I am reaching out to share an ongoing issue I, along with several other users, have been experiencing with our iMac 24-inch models, and to seek a collective resolution.


Problem Description:

  • Persistent horizontal lines appear on the screen, which significantly hampers the usability and visual appeal of the device.
  • This problem arises without any physical damage, and despite the stationary nature of the device.


Steps Taken:

  • Connected to an external display: The external display works fine, indicating the issue is with the iMac's internal display.
  • Reinstalled the OS: The problem persisted post reinstallation.
  • Avoided operating the iMac for a week: No change in the situation.


Concerns:

  • The cost of screen replacement is high, and there's no assurance that it will resolve the issue permanently.
  • The quality concern is alarming especially for a brand that positions itself as a premium segment player.
  • The support received thus far has been unsatisfactory, with no definitive solutions provided apart from a costly screen replacement suggestion.





Please do not ask us to visit to service center and replace the screen for 650USD + , problem happens mostly after warranty.


[Edited by Moderator]

iMac (M1, 2021)

Posted on Oct 21, 2023 10:40 AM

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Question marked as Top-ranking reply

Posted on May 26, 2024 06:08 PM

I just received my repaired Imac. every thing looks beautiful and it is just like new! It only took 3 days total to fix and I paid zero :)


I am very thankful.


Overal process:

1. Kept apple in good consciousness and practiced released judgment and frustration and remained in forgiveness and non-attached frequency. 2 Reached to chat support and requested senior advisor 3. Had a genuine conversion about my appreciation for apple and how there is a case of manufacturing that can be happy to any company and requested for them to investigate this thread - as it is well documented. (Thanks to all of you) 4. She forwarded it to engineers and requested the photos and files from me, and within a few days had been approved for repair.


I trust this can be done for all the other people with the same issue and hopefully in the future if it happened again they can upgrade us to a newer model. May be we can all get an M3 ? :P


Talk soon!

Similar questions

398 replies

Feb 18, 2024 08:45 AM in response to RPAEA

Mine is HN/A - Indian Subcontinent


Response from higher authority in Apple is that they are not aware of this. Content in forum does not matter to them. They are saying that, problem is just for me, if others where having the problem then some one with similar complaints have reached out them, and they are saying that this is not the case.


I filed a consumer case at right now their response is that "Product is out of Warranty" and I should pay for the repair, Kudos to top premium brand *pple.


Feb 25, 2024 10:48 PM in response to Alpha_Centauri_Prime


Alpha_Centauri_Prime wrote:

I feel this is overheating issue. The top right corner feels very hot when touched (Anyone observed this?). 1. The logic board is at bottom. what device is there at top right corner? The lines come and go.

Hi! I don't experience this overheating on my machine. The top left and top right corners are equally warm for me. The only warmer place is near the power cable. But I don't use any CPU-heavy apps so I heard fans only a few times during all my usage of this iMac. So I don't think overheating is the reason.

Mar 5, 2024 08:07 AM in response to latVm

Here are my latest observations regarding this issue.


For the past couple of months, there has been a small, green dot in the upper most, right-hand top corner. From what I have discovered, it is the microphone light. It means that the microphone is on, from what I gather. I haven’t found a way to turn it off. Does this mean that the microphone is on and it is recording? Does anyone know anything about this light? This light appeared after the first of the two major updates. So, maybe in September?


My gray lines seemed to appear out of nowhere after the second major update on Feb.17-18. At first they covered the middle of the screen, and have now dropped down to the bottom half. The odd thing is, is that they move with the sound of whatever I have making noise on the computer. It’s like the bars are showing sound levels. But, it also does this with external sounds, like my space heater. I think we are on record, here.


Has anyone else noticed this?




Apr 17, 2024 06:56 AM in response to PedroEBR

Whatever be the culprit, once it comes, it'll never go... and will only keep expanding all thru the monitor. Mine keeps juggling between half the screen space and one-fourth. I've already ordered an external monitor as back-up to continue using my iMac M1 model with horizontal lines, as over a period of time u will get EYE STRAIN working on it seeing those horizontal lines flicker all thru the day :(

Apr 20, 2024 05:49 AM in response to latVm

Hi there,

I'm having the same problem with my iMac. While I'm on a video call, my screen suddenly doesn't look right, like it's covered with a screen. Tried restarting, updating the system, and safe mode to no avail.


I bought it in the UK in September 2021. The specific model is MGPH3B/A. iMac m1 4 ports.


I was originally going to follow the advice of Apple customer service and take it to an Apple store. Thank you everyone for your comments, which saved me a time-consuming and labor-intensive journey. Replacing the screen is really expensive. I'll probably look for any replacement monitors with a similar resolution to the iMac.


Hope to see any updates.

Apr 26, 2024 12:49 AM in response to RajaniN

UPDATE:


Got in touch with Apple Support; they asked me to take the backup of the Mac and start it in safe mode. Since the issue continued, I reinstalled macOS (Sonoma 14.4.1), but the problem persists.


Then Apple Support asked me to book a reservation at the Apple Store for their technician to check the iMac. They couldn’t check the price estimated for the screen repair. Of course I don't have AppleCare.


I am getting an inexpensive Samsung 1080p monitor and an Amazon USB-C Digital AV Multiport Adapter. I’ll connect the external monitor and continue using the iMac with the lowest brightness.

May 14, 2024 06:29 PM in response to JuanMunoz

nope, if you tried replace it from outside apple service center or another AASP (cheaper price) you will loose true tone feature (on your new display that you replace) it's because need some system configuration from the Apple (it's apple secret) and it will happen and all Apple product (with the display of course), and something you need to consider is, will this happen again in two year after you are replace it?

May 18, 2024 04:25 AM in response to latVm

Same issue here. iMac M1 2021, pre-ordered it. I've taken the best care of it, after all, it's just sitting on a desk. Seems like the display just spontaneously failed. This happened a week ago.


I don't know if I should replace the screen, because what if it happens again? I'm afraid it's the problem with the design of the screen and/or the computer itself, therefore a replacement may not completely fix the issue in the future.


Can we please get a response from Apple? This doesn't seem like it's an isolated issue, as evident from this thread. A lot of people are having this same problem. This makes me think it's a problem with the design or the manufacturing process.

Jun 10, 2024 07:46 PM in response to latVm

My Imac which i bought in August 2021 started showing this grey flickering background from about halfway of the screen to the bottom. I have done diagnostics and there is no software or physical damage to it. I am reviewing for my exams and this is so very untimely and very annoying to put it lightly. I trust apple products so much that all devices are apple. What can you do about this? We have all been here asking for your help. This is a a faulty model from your end not ours. I have been very careful in using my imac for the 2.5 years that i have it.

Persistent horizontal lines appear on iMac screen

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