Persistent horizontal lines appear on iMac screen

I am reaching out to share an ongoing issue I, along with several other users, have been experiencing with our iMac 24-inch models, and to seek a collective resolution.


Problem Description:

  • Persistent horizontal lines appear on the screen, which significantly hampers the usability and visual appeal of the device.
  • This problem arises without any physical damage, and despite the stationary nature of the device.


Steps Taken:

  • Connected to an external display: The external display works fine, indicating the issue is with the iMac's internal display.
  • Reinstalled the OS: The problem persisted post reinstallation.
  • Avoided operating the iMac for a week: No change in the situation.


Concerns:

  • The cost of screen replacement is high, and there's no assurance that it will resolve the issue permanently.
  • The quality concern is alarming especially for a brand that positions itself as a premium segment player.
  • The support received thus far has been unsatisfactory, with no definitive solutions provided apart from a costly screen replacement suggestion.





Please do not ask us to visit to service center and replace the screen for 650USD + , problem happens mostly after warranty.


[Edited by Moderator]

iMac (M1, 2021)

Posted on Oct 21, 2023 10:40 AM

Reply
Question marked as Top-ranking reply

Posted on May 26, 2024 06:08 PM

I just received my repaired Imac. every thing looks beautiful and it is just like new! It only took 3 days total to fix and I paid zero :)


I am very thankful.


Overal process:

1. Kept apple in good consciousness and practiced released judgment and frustration and remained in forgiveness and non-attached frequency. 2 Reached to chat support and requested senior advisor 3. Had a genuine conversion about my appreciation for apple and how there is a case of manufacturing that can be happy to any company and requested for them to investigate this thread - as it is well documented. (Thanks to all of you) 4. She forwarded it to engineers and requested the photos and files from me, and within a few days had been approved for repair.


I trust this can be done for all the other people with the same issue and hopefully in the future if it happened again they can upgrade us to a newer model. May be we can all get an M3 ? :P


Talk soon!

Similar questions

397 replies

Jul 4, 2025 05:48 AM in response to latVm

I have two 2021 M1 iMacs having the same issue after +3 years of use. Genius bar offer a US$700 expensive repair option, which I refused to accept. Given my own experience and the threads I read so far, I believe this is a systematic issue rather than an isolated one. As a loyal Apple user, it is sad that it does not seem Apple is taking care of this issue seriously.






[Edited by Moderator]

May 13, 2024 07:15 PM in response to latVm

Mine had this problem too first like this:


i'm using it only for browsing and watch youtube, it not dissappear after I upgrade to sonoma, If I touch on the corner left upper on my display screen it overheat like it will burn my finger:



I bought this iMac on Yogyakarta Indonesia on November 2021 and after 2 yers 5 month use, my iMac turn like this. So I decide to bring to AASP (Authorized Apple Service Provider) because on Indonesia doesn't have yet an Apple Store Official. The diagnosed that LCD failure so I have to replace it for around 800$ or 13Million Rupiah. I canceled the offer and bring back my iMac after a week for diagnosed. When I turn it ON again, the flickering were dissappear but the new line appear like this:



it happen globally not only on one or two area, it LCD defect or manufacture failure because many people have same symptoms.

May 20, 2024 08:33 AM in response to Newcompguy12

I have the same issue on my 2021 M1 24" iMac since 2023.11. My screen occasionally flickers and there's a black line fixed appearing at the top. The support told me it would cost 20,000 TWD to replace it. They suggested either using an external monitor or purchasing the latest M3 model would be more cost-effective.


I found the issues all are from after using 2 years.

Since there have been numerous reports of the same issue, shouldn't they initiate a recall to inspect the product problem? 20,000 TWD is already half the price of buying a new one.


Persistent horizontal lines appear on iMac screen

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