Persistent horizontal lines appear on iMac screen

I am reaching out to share an ongoing issue I, along with several other users, have been experiencing with our iMac 24-inch models, and to seek a collective resolution.


Problem Description:

  • Persistent horizontal lines appear on the screen, which significantly hampers the usability and visual appeal of the device.
  • This problem arises without any physical damage, and despite the stationary nature of the device.


Steps Taken:

  • Connected to an external display: The external display works fine, indicating the issue is with the iMac's internal display.
  • Reinstalled the OS: The problem persisted post reinstallation.
  • Avoided operating the iMac for a week: No change in the situation.


Concerns:

  • The cost of screen replacement is high, and there's no assurance that it will resolve the issue permanently.
  • The quality concern is alarming especially for a brand that positions itself as a premium segment player.
  • The support received thus far has been unsatisfactory, with no definitive solutions provided apart from a costly screen replacement suggestion.





Please do not ask us to visit to service center and replace the screen for 650USD + , problem happens mostly after warranty.


[Edited by Moderator]

iMac (M1, 2021)

Posted on Oct 21, 2023 10:40 AM

Reply
Question marked as Top-ranking reply

Posted on May 26, 2024 06:08 PM

I just received my repaired Imac. every thing looks beautiful and it is just like new! It only took 3 days total to fix and I paid zero :)


I am very thankful.


Overal process:

1. Kept apple in good consciousness and practiced released judgment and frustration and remained in forgiveness and non-attached frequency. 2 Reached to chat support and requested senior advisor 3. Had a genuine conversion about my appreciation for apple and how there is a case of manufacturing that can be happy to any company and requested for them to investigate this thread - as it is well documented. (Thanks to all of you) 4. She forwarded it to engineers and requested the photos and files from me, and within a few days had been approved for repair.


I trust this can be done for all the other people with the same issue and hopefully in the future if it happened again they can upgrade us to a newer model. May be we can all get an M3 ? :P


Talk soon!

Similar questions

401 replies

Apr 20, 2024 10:46 PM in response to latVm

Hi,


This problem is not rectifiable unless u change the Display hardware from apple, which is super expensive and still doesn't guarantee that it'll last perfectly after change... so no point !!


So next step is to get an EXTERNAL MONITOR.

Since most of us are so used to the iMac 5k screen monitor... it becomes difficult to adjust overnight to some other monitor... so here's the thing....


iMac M1 2021 model comes with the PPI (PIXEL PER INCHES)- 218 PPI

I stay in Bangalore, India and recently got a Dell QHD monitor for 23k with resolution QHD (2560 x 1440) with 109 PPI and it's so hard to get used to this screen... since suddenly ur PPI has dropped to half from Mac's 5k 218 PPI to Dell's 2k 109 PPI. You might see the Videos and pics quite clear... but when it comes to TEXT CLARITY... u will not find it easy for your eyes... as the clarity differs a lot (attached screenshot from my Dell QHD monitor below... as u can see the text is pixelated and not-so-clear).


Now imagine the text clarity when u try and buy a 1920x1080 resolution monitor... which will have below 100 PPI display quality.... hence the text readability will be still worse.


So my suggestion is to go for a 4K monitor which comes with a higher 163 PPI display for a better TEXT clarity on screen.


My current DELL QHD monitor costs me 23k and the next version 4k monitor costs 30k upwards. I'm now forced to return this QHD monitor and go for the EXPENSIVE 4K monitors... bcos Mac won't do justice to the display screen with lower PPI :(






May 19, 2024 11:21 PM in response to latVm

Same situation as well, bought mine in September 2021 and the lines started to appear in March 2023. At first I thought it was just me but seeing all the responses here, this is clearly not an isolated issue.


Was putting off sending it for repair since I was hoping the display will go back to normal by itself over time, since the lines tend to flicker and on some days they take up less of the screen.


However in April 2024, it got so much worse with the lines completely taking up the display, rendering it impossible for me to navigate or even use the computer itself.


Would like to ask if there’s a recommended adaptor or cable to connect my M1 iMac to an external HDMI display so I could access and back up my files? Much appreciated!


Jun 11, 2024 01:42 AM in response to latVm

I'm having the same problem. I called apple service in South Korea 3 times and went to apple genius bar, but they couldn't solve it and only recommended paid repair. They asked for 850,000 won, which is the same price as a used M1 iMac. I used the iMac in a fixed position and didn't do anything to cause it to break down, it's so unfair. I don't know if I'll be able to buy a Mac in the future.

Persistent horizontal lines appear on iMac screen

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