Macbook Air 2022 - M2 - issue with keyboard and trackpad

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Level 1

5 points

Macbook Air 2022 - M2 - issue with keyboard and trackpad

I had the similar issue where many users reported about the keboard and trackpad becomes unresponsive, I was hoping with latest OS update (sonoma), it will be resolved, unfortunately no the problem still persists The keyboard and trackpad stops working after it is left idle for some time.

I was suspecting the issue was with some power saving option, where the backlit goes off, so disabled that then didn't face the issue with the keyboard and trackpad.

But now, the issue happens if I am in teams call (used browser to join) - and I can't leave the meeting as the keyboard and trackpad stops working after sometime, only way to leave the meeting is to hardboot the mac.

This is utterly annoying.

hey Apple, if you guys are monitoring these discussion - please fix this - this is not a single user issue, the model itself seems to be defective.

MacBook Air (M2, 2022)

Posted on Oct 19, 2023 09:12 AM

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Answer 1

John Galt

Level 10

153,484 points

Oct 19, 2023 09:28 AM in response to bisark74

hey Apple, if you guys are monitoring these discussion - please fix this - this is not a single user issue, the model itself seems to be defective.

They don't; not for such purposes. To contact Apple use the Support link below.

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Answer 2

Hoser259

Level 1

12 points

Feb 6, 2024 12:04 PM in response to bisark74

bisark74

did you get this fixed I have an appointment for repair but it seems odd computer is barely 1 year old and I update to Sonoma and the keyboard does not work, the track pad does.

thank god I had an external keyboard I could use in the meantime but this seems like a major product problem from seeing all these posts.

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Answer 3

bisark74 Author

Level 1

5 points

Feb 6, 2024 09:23 PM in response to Hoser259

After 3 visits at Genius bar it didn't fix.

We observed that most of the time it stopped working beacuse the keyboard or trackpad can't wake up after sleep when the lid is closed or the backlight goes off with inactivity, so assumption was power was not reaching.

There is definitely some hardware issue.

One part of the issue was solved by disabling "Fade panel after inactivity" so say you stepped away for sometime with lid open, now it is not locking up.

Still from sleep it get's stuck time to time.

What works for now

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Macbook Air 2022 - M2 - issue with keyboard and trackpad

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