I had to cancel a cc which was saved in the App Store to purchase app subscriptions.
the APP tries to renew the subscription and was declined.
I have a new CC and have tried to update my CC number in the APP store and after I enter the new CC info the red letter comment is “Account is disabled in the APP Store and I Tunes”
I can’t fix it, I need help.
iPhone 11 Pro, iOS 16
If your account has been disabled in the App Store and iTunes, it isn’t something that you can fix yourself. You will need to contact Apple Support. The following Apple article includes a link that you can use to contact Apple Support: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support
This is primarily a user-to-user support forum; other Apple users like you.
If your account has been disabled in the App Store and iTunes, it isn’t something that you can fix yourself. You will need to contact Apple Support. The following Apple article includes a link that you can use to contact Apple Support: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support
This is primarily a user-to-user support forum; other Apple users like you.
Hi Neil,
Thank you for the excellent reply and solution.
I did click on the support link and was able to get my account re-activated with a few mouse clicks, no actual person support was required.
Have a great day.
007-123
There's a problem with your iTunes Store account information which can't be fixed from your end. Click here and contact Apple Support when they're open.
(245870)
Account disabled in the APP store and I tunes
