How to get a refund from an App subscription?

Hi lusine144,

welcome to the Apple (user-to-user) Community!

Re: issue regarding my recent subscription to the Promova App's free trial version

A Free Trial needs to be cancelled at least 24 hours before it expires, in order to not be charged.

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Re: I’ve decided to discontinue.

What to do: If you want to cancel a subscription from Apple - Apple Support

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To check if Apple has charged you:

See: If you see 'apple.com/bill' on your billing statement - Apple Support

and

If money has been deducted (not pending) via Apple:

You can: Request a refund for apps or content that you bought from Apple - Apple Support

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Else:

You might want to check how in-app purchases work:

Buy additional app features with in-app purchases and subscriptions - Apple Support

Also:

The best source of help for a product not made by Apple (a third-party product) is the company or person who made it—its vendor or developer:

How to: Contact a third-party vendor - Apple Support

and

How to contact an app developer - Apple Support

All the best :-)

Here are Apple's instructions

Request a refund for apps or content that you bought from Apple - Apple Support

If money has been deducted (not pending) via Apple:

You can: Request a refund for apps or content that you bought from Apple - Apple Support

Hi, I want to refund my payment from the Promova app, I just cancelled but they deducted it already. Thank you.