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Trackpad Scratched-Replacement Cost and Time

I have a 2023 MacBook Pro 16". I just noticed about a week ago that the trackpad is scratched. I have no idea how this happened and am very careful with my computer. I had two previous Macbook Pros and each lasted round 7 years without ever having a scratch. Sadly this computer is only 8 months old.


Now it's a relatively large scratch but is mostly a cosmetic issue. At this time at least it seems to cause no problems with the trackpad's use.


I have AppleCare+ on this computer. I assume this would not be a free repair but what is something like this expected to cost? Also, any idea what the turnaround time is. I would like to get this repaired but if there's a long turn around time or cost I may have to pass on the repair.


I looked in my area and see I can schedule repairs at Best Buy, the Apple Store, or MicroCenter. Is it best to go straight to any Apple Store for a repair such as this?


I've attached a couple images showing the scratch.


Posted on Oct 13, 2023 9:44 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 13, 2023 9:51 AM

markwco10 wrote:

I have a 2023 MacBook Pro 16". I just noticed about a week ago that the trackpad is scratched. I have no idea how this happened and am very careful with my computer. I had two previous Macbook Pros and each lasted round 7 years without ever having a scratch. Sadly this computer is only 8 months old.

Now it's a relatively large scratch but is mostly a cosmetic issue. At this time at least it seems to cause no problems with the trackpad's use.

I have AppleCare+ on this computer. I assume this would not be a free repair but what is something like this expected to cost? Also, any idea what the turnaround time is. I would like to get this repaired but if there's a long turn around time or cost I may have to pass on the repair.

I looked in my area and see I can schedule repairs at Best Buy, the Apple Store, or MicroCenter. Is it best to go straight to any Apple Store for a repair such as this?

I've attached a couple images showing the scratch.



It appears your trackpad is cracked— it is glass after all...


your choice Apple or AASP what ever is more convenient...


Check your coverage

My Support - Official Apple Support



Learn how to get your Mac fixed and how much it will cost. Mac Repair Service Mac Repair & Service - Apple Support


Get your Mac ready for service - Apple Support Get your Mac ready for service - Apple Support




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1 reply
Question marked as Top-ranking reply

Oct 13, 2023 9:51 AM in response to markwco10

markwco10 wrote:

I have a 2023 MacBook Pro 16". I just noticed about a week ago that the trackpad is scratched. I have no idea how this happened and am very careful with my computer. I had two previous Macbook Pros and each lasted round 7 years without ever having a scratch. Sadly this computer is only 8 months old.

Now it's a relatively large scratch but is mostly a cosmetic issue. At this time at least it seems to cause no problems with the trackpad's use.

I have AppleCare+ on this computer. I assume this would not be a free repair but what is something like this expected to cost? Also, any idea what the turnaround time is. I would like to get this repaired but if there's a long turn around time or cost I may have to pass on the repair.

I looked in my area and see I can schedule repairs at Best Buy, the Apple Store, or MicroCenter. Is it best to go straight to any Apple Store for a repair such as this?

I've attached a couple images showing the scratch.



It appears your trackpad is cracked— it is glass after all...


your choice Apple or AASP what ever is more convenient...


Check your coverage

My Support - Official Apple Support



Learn how to get your Mac fixed and how much it will cost. Mac Repair Service Mac Repair & Service - Apple Support


Get your Mac ready for service - Apple Support Get your Mac ready for service - Apple Support




Trackpad Scratched-Replacement Cost and Time

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