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SanDuskid Author

Level 1

4 points

I have an app “wants to use” window frozen on my screen which will not close, thus freezing me from hard resetting my phone.

No reset options work.

iPhone 8, iOS 16

Posted on Oct 13, 2023 8:06 AM

Top-ranking reply

Ben_Z1

Community Specialist

Posted on Oct 14, 2023 10:38 AM

Hi there SanDuski,

If your iPhone is unresponsive, a force restart can help resolve what's happening. Follow these steps from Force restart iPhone to do this on your iPhone 8:

1. Press and quickly release the volume up button.

2. Press and quickly release the volume down button.

3. Press and hold the side button.

4. When the Apple logo appears, release the side button.

If you are still unable to restart your iPhone or this continues after the force restart, reach out to Apple Support next. They would be the best equipped to assist further. Contact them here: Get Support

Cheers!

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I have an app “wants to use” window frozen on my screen which will not close, thus freezing me from hard resetting my phone.

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