MagSafe charging only works with optimized charging OFF when using UAG case

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Level 1

6 points

MagSafe charging only works with optimized charging OFF when using UAG case

I’ve been using the same Apple MagSafe charger since it first launched couple years ago. And I recently upgraded to 15 Pro Max and got the UAG Monarch Pro Kevlar case for it.

I have encountered problem with MagSafe charging with this UAG case. I noticed the phone was charging a couple minutes and stopped charging suddenly. I tried the same phone/charger with my my other CASETiFY case and do not have such issue.

Tried to update to 17.0.3 but no luck solving the issue. End up I have to set the Charging Optimization to OFF, then the iPhone with UAG case was able to be charged without stopping after a couple minutes. Even so it is a lot slower than with other or no cases.

Anyone has similar charging issue with UAG cases or know the charging optimization power between different settings?

iPhone 15 Pro Max, iOS 17

Posted on Oct 12, 2023 11:17 PM

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Answer 1

Top-ranking reply

Warazouri Author

Level 1

6 points

Nov 29, 2023 04:42 AM in response to ozanyazici29

Go send email to UAG. I sent them with my receipt and photos of the case and descriptions about the problem. After waiting for a month, they sent me a version 1.1 case back last week. This one has a similar button as volume control for action button instead of hole and MagSafe works well.

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Answer 2

Nov 29, 2023 03:27 AM in response to Warazouri

i use iphone 15 and monarch kevlar case. my battery pack dont work.

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Answer 3

Oct 30, 2023 07:25 AM in response to Warazouri

Spent $87 bucks on this UAG case and it won’t charge on a charger I’ve been using for years now or my Tesla. Total BS, the $15 case that worked fine charged on everything . You’d think they’d design a case to work for that much money….tried turning off the optimization setting and it still didn’t work.

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Answer 4

Oct 13, 2023 02:22 PM in response to Warazouri

I have a new UAG Monarch Pro for my iPhone 15 Pro and it stops charging after a couple minutes also. I haven't tried disabling Charging Optimization yet but will do so now.

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Answer 5

dcrudo

Level 1

8 points

Oct 23, 2023 10:05 PM in response to Warazouri

I have the same case and this was driving me nuts until i saw your posting. Same case, same Phone and same issue. didnt try optimization yet but i guess i will try another case....

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Answer 6

Oct 29, 2023 05:50 AM in response to Warazouri

I think this is because of the thickness of the case and the magnets are not having a good contact from the phone towards the case

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MagSafe charging only works with optimized charging OFF when using UAG case

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