Apple TV 4k and Netflix App

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Level 1

4 points

Apple TV 4k and Netflix App

I have a control 4 matrix switching setup in my home. In it I have two apple tvs- one older generation and one new 4k version. All tvs in the house are fairly high end 4k TVs. Every streaming app on either Apple TV streams in perfect clarity to every TV in the house EXCEPT for Netflix on the Apple TV 4K, it is so bad that it is absolutely unwatchable. Tried switching HDMI cables around, using different ports on the switch etc etc, nothing. Have checked every TV and netflix setting I can. Have the 4k Netflix subscription. Seems this is a common issue on these forums but can never find a proper answer.

Apple TV HD

Posted on Oct 12, 2023 08:37 PM

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Answer 1

Urquhart1244

Level 10

145,752 points

Oct 13, 2023 09:09 AM in response to jonkaupp

Is your Apple TV system software up-to-date? Is the Netflix app up-to-date?

Have you tried deleting and reinstalling the Netflix app?

Do you use a VPN? Accessing very remote servers can cause extra lag/buffering/streaming issues.

Are Netflix users in your area known to experience similar issues? Netflix uses an advanced system of local CDNs, which can cause users in one region or ISP to have a very different experience than others.

Netflix seems to stream in all its glory for me 🤷‍♂️. (Prime however …)

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Answer 2

Urquhart1244

Level 10

145,752 points

Oct 13, 2023 10:22 AM in response to jonkaupp

Unless someone else chimes in with a new idea, I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).

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Answer 3

Urquhart1244

Level 10

145,752 points

Oct 13, 2023 08:49 AM in response to jonkaupp

control 4

That makes your setup quite unique compared to what others have told about their setup here.

Have you tried getting assistance from Control4? They may know more about exceptions, caveats, issues with certain services, etc.

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Answer 4

jonkaupp Author

Level 1

4 points

Oct 13, 2023 08:52 AM in response to Urquhart1244

It is not a control 4 issue. I’ve connected apple tv directly to TVs outside of the control4 ecosystem and exact same issue exists. Issue does not apply to the older generation Apple TV. This is an Apple Tv 4k issue.

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Answer 5

jonkaupp Author

Level 1

4 points

Oct 13, 2023 09:22 AM in response to Urquhart1244

software up to date

no vpn

no idea on other netflix users but again, netflix works perfect on the older generation apple tv in the exact same ecosystem. it is only the Apple TV4K and has been an issue since day one.

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Apple TV 4k and Netflix App

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