Why is my Face ID not working

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)

Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple

This is generally a hardware issue. If the unit's on an OS version older than 16.7.1 or 17.0.3, you might be able to fix it by updating it from a computer or the Software Update function in Settings; otherwise, contact Apple Support.

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Updating to 17.2 was when mine stopped working.

Ive tried every step suggested, called Apple support for an hour and diagnostics showed no hardware or software issue.

i read one post that said going back to the previous software would fix it but Apple Support said they wouldn’t assist me to do this.

its a real pain in the you know what.

They suggested I go to an Apple Store but I’m disabled so that’s not possible atm.

Apple call it an upgrade.

From now on I won’t be uploading any new upgrades until I read about potential issues like this.

i can only imagine how many millions of people world wide are experiencing the same thing.

Perhaps it’s a way to get me to buy a new phone???

my rant, my problem.

👎

Why my face ıd do not working?