Camera roll videos don’t play, unless I restart phone. Then they work for an hour or so and it happens again

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Level 1

14 points

Camera roll videos don’t play, unless I restart phone. Then they work for an hour or so and it happens again

Non of the videos will play in my camera roll. The solutions I’ve found so far are send them by text or WhatsApp and I can see them there or restart phone, then it works for an hour or two.

I use my phone to do social media for my work so it’s becoming a real problem.

mine is the iPhone 12 Pro Max, uptodate iOS etc.

iIce tried looking it up but I just get info on watching videos in TikTok or Facebook etc when this is just ones on my phone. I can literally just take a video, and not be able to play it.

iPhone 12 Pro Max, iOS 16

Posted on Oct 10, 2023 11:13 PM

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Answer 1

Top-ranking reply

kamote0628

Community Specialist

Oct 11, 2023 06:32 PM in response to kazkazkazkaz

Hi kazkazkazkaz,

We appreciate you reaching out to us.

We’d like to gather additional details that may help us be in a better position to assist you.

Is the available storage of your device extremely low?

If yes, please try the steps in the article below.

How to check the storage on your iPhone and iPad - Apple Support

If no, please reach out to us using the support link below so we can take a closer look into the issue.

Get Support

Take care!

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Answer 2

vhuser

Level 1

8 points

Nov 29, 2023 07:53 PM in response to kazkazkazkaz

Did you get a solution?? I’m having this issue and it seems it started when I upgraded to iOS17

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Answer 3

ShannonM1

Community Specialist

Oct 12, 2023 05:18 AM in response to kazkazkazkaz

Excellent kazkazkazkaz,

So storage isn't a concern here. Do you recall when this issue started? Also, does this occur with both videos that you have taken as well as ones sent to you or saved from an outside source? We just want to try and narrow down where the core issue may lie.

Additionally, when the videos fail to play, do you see any errors or alerts? What happens when you try to play them and they're not working?

Thanks!

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Answer 4

kazkazkazkaz Author

Level 1

14 points

Oct 12, 2023 05:35 AM in response to ShannonM1

Thanks so much for replying!

It happens to all videos once saved into the photo app. So if I’ve just taken it it doesn’t work or if I save it from an online source or say WhatsApp. However I can see them within WhatsApp for example.

it means I have a way to see them but I can edit them in anyway.

I don’t get any errors just nothing happens.

if, however I turn my phone off and on again it then works for anything up to the end of that day, but the next day it happens again. (Like ground hog day :-))

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Answer 5

kazkazkazkaz Author

Level 1

14 points

Oct 12, 2023 12:39 AM in response to kamote0628

hi I have used 182GB of the 512 GB my phone has.

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Answer 6

chuckbl

Community Specialist

Oct 12, 2023 05:45 AM in response to kazkazkazkaz

Hello kazkazkazkaz,

Since that behavior still persists, you'll want to reach out to Apple Support: Apple Support They'll be in the best position to look into this further.

Take care.

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Answer 7

kazkazkazkaz Author

Level 1

14 points

Nov 30, 2023 12:08 AM in response to vhuser

Sadly not. Other than restarting the phone ive not a clue.

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Camera roll videos don’t play, unless I restart phone. Then they work for an hour or so and it happens again

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