Videos not playing

i got my new phone a week ago , now my videos not playing in camera roll , neither new videos ,

its happened after i turned off icloud syncing

when i change it again, still videos not playing

whats the problem?

iPhone 15 Pro Max

Posted on Oct 9, 2023 05:27 AM

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2 replies

Oct 10, 2023 07:43 AM in response to Fatemeh_fatemeh

Hi Fatemeh_fatemeh,


Thank you for using the Apple Support Communities! As noted in the article below:


Set up and use iCloud Photos


iCloud Photos keeps all your photos and videos in their original, high-resolution version. To save storage space on your device, you can turn on Optimize Storage.
If you turn on Optimize Storage, iCloud Photos automatically manages the size of your library on your device. Your original photos and videos are stored in iCloud and space-saving versions are kept on your device. Your library is optimized only when you need space, starting with the photos and videos you access least. You can download the original photos and videos over Wi-Fi or cellular when you need them.


Hope this helps!

Have a great day.


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Videos not playing

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