iCloud - download images as JPG not working properly

Hello,


Recently, when accessing my iCloud account on desktop to download photos / videos, I'm having the following issue:


When I select several photos simultaneously to download, the files transferred are in HEIC format. However, if I go to "More download options" menu and select the "Most compatible JPG or MP4/H.264", the photos are downloaded once again in HEIC format.


Currently, to download photos in JPG format, I have to transfer file by file using the "Most compatible JPG or MP4/H.264" option, which makes the process time-consuming and not user-friendly.


Until the recent iOS17 and iCloud updates, I never had this kind of problem downloading files via the web version of iCloud in my desktop.


Can you please address this issue?

Thanks in advance.

Posted on Oct 8, 2023 07:01 AM

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Posted on Oct 29, 2023 08:05 AM

Problem solved after the latest update iOS17.1

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iCloud - download images as JPG not working properly

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