HomeKit presence not working for residents of household on IOS 17

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mooreman1991 Author

Level 1

7 points

HomeKit presence not working for residents of household on IOS 17

HomeKit presence not working for residents of household on IOS 17. Ever since my family updated to IOS 17 my automations in HomeKit based on presence have stopped working. Seems to be only for residents of the home. Myself as the home owner it works fine. I have checked all the relevant settings and permissions on their phones and it’s all correct. I delete and re-add them to the home and it works for a day or two then stops working again. It just constantly thinks they are home

iPhone 11, iOS 17

Posted on Oct 4, 2023 03:34 AM

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Answer 1

Eric_G1

Community Specialist

Oct 5, 2023 06:36 PM in response to mooreman1991

Hello mooreman1991,

Be sure to have the affected users try restarting all of the following, as it may help to resolve that type of issue:

iOS device(s)
all Home hubs
all HomeKit accessories
all networking equipment (modem/router/etc.)

Also ensure the latest iOS 17 update is installed to confirm the latest fixes are applied. Currently the latest version is iOS 17.0.3: Update your iPhone or iPad - Apple Support

If the devices have any security software, VPNs or profiles then it may help to uninstall them as these could affect functionality in some instances. These are usually located in Settings > General > VPN & Device Management.

If nothing else has helped you may also explore deleting and re-creating the automations.

Cheers.

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Answer 2

Nov 4, 2023 06:55 AM in response to Eric_G1

It is definitely broken. Works for a while and then stops. Sometimes a reboot of the phone works sometime turning the location services permission on an off works.

deleting flows will do nothing.

Started happening right after IOS 17 installed.

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