Hi TeaganH,
The following steps address what you're describing specifically, and should provide a solution:
"Allow or silence notifications from specific people during a Focus
- Go to Settings
> Focus, then choose a Focus—for example, Do Not Disturb, Personal, Sleep, or Work. - Tap People (or tap Choose People), then do one of the following:
- Allow specific people: Tap Allow Notifications From, tap
, then select from your contacts.- You can also turn on options to allow calls from certain groups of people and allow repeated calls (two or more calls from the same person within 3 minutes).
- Silence specific people: Tap Silence Notifications From, tap , then select from your contacts.
- You can also turn on Allow Calls From Silenced People.
Note: Regardless of your Focus settings, you can allow calls from your emergency contacts to come through. See Allow calls from emergency contacts when notifications are silenced, below."
You can find these steps along with other information that may be helpful, here: Allow or silence notifications for a Focus on iPhone – Apple Support
If you have followed the steps correctly and you still have the issue, let us know if you get any specific alerts or error messages when trying, as those may help us determine what might be causing the issue.
We also recommend restarting your device and keeping it updated as those steps assure you have cleared out any minor software issues and are running the most current version.
Restart your iPhone - Apple Support
Update your iPhone or iPad - Apple Support
If you still have questions, reach out to Apple Support directly, as this may require closer guidance: Get Support
Cheers!
