ESim/cellular not working on iPhone 13

SAME HERE. same exact thing, through Verizon, and everything. i’ve already spoken to Verizon 5 different times in the last 48 hours. & they’ve already had me go through all of the troubleshooting steps possible. but it hasn’t fixed the problem. some of my apps work, but others won’t. Like certain games are fine, but none of my social media apps currently work (ie: Facebook, YouTube, etc). my internet browser works fine, I can even go to Facebook or YouTube on my browser, and it’ll work fine on there. I can make calls and send messages. but it won’t let me access or use my home WiFi. im honestly getting super frustrated with it.

this just happend to me within the last 48 hours, it came out of nowhere, and we can’t seem to fix it at all. did you ever resolve the issues you were having? & if so, how? they’re trying to say i need a new phone because they’ve “never heard of this happening before” and coming here only further proves that’s bs.

I did have an app like that. It was just chilling on my phone I forgot about it I deleted it and will restart and see how my phone acts the next few days. Thanks!

already done this as well. it won’t fix it.

My dialog mobile sim rooming activate my mobile number for +94741415123

Greetings sarahaa213,

To manually update your carrier settings follow these steps:

1. "Make sure that your device is connected to Wi-Fi or a cellular network.
2. Tap Settings > General > About.
3. Follow the onscreen instructions to install your carrier update." Manually update your carrier settings on your iPhone or iPad

We hope this helps!

Sincerely.

do you have a vpn? or an app that uses a vpn? you can check this by going under settings. it should appear under the same list as airplane mode, cellular, etc. that’s what was causing me to have similar problems. apparently, vpns and esims are notorious for doing causing each other to malfunction (even if they worked properly together at one time). if so, you need to delete the app using the vpn all together. & do a restart.

do you have a vpn? or an app that uses a vpn? you can check this by going under settings. it should appear under the same list as airplane mode, cellular, etc. that’s what was causing me to have similar problems. apparently, vpns and esims are notorious for doing causing each other to malfunction (even if they worked properly together at one time). if so, you need to delete the app using the vpn all together. & do a restart.

do you have a vpn? or an app that uses a vpn? you can check this by going under settings. it should appear under the same list as airplane mode, cellular, etc. that’s what was causing me to have similar problems. apparently, vpns and esims are notorious for doing causing each other to malfunction (even if they worked properly together at one time). if so, you need to delete the app using the vpn all together. & do a restart.

Hey sarahaa213,

We're grateful that you posted here so we can help you figure this out.

For the issue, you may want to try resetting your network settings. This will reset the cellular network settings on your device and may prove helpful.

Here's how to do that:

Reset your network settings

If you're using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

If you're using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

That info can be found here as well: If your iPhone or iPad won't connect to a Wi-Fi network - Apple Support

We hope this does the trick!

Have a great day.

The same thing is happening to me through Verizon right now I go through all the network reset steps I sit on the phone for hours and they do not see anything wrong on their end. We get it to work and they think it’s fixed and an hour later it’s not working again…

hey,

I tried everything thing like you said and it doesn’t work. What will happen if I delete esim and scan it again do I have to go to carrier and buy another one.

Why dose my cell dose works properly after I activate my eSIM?