TrueDepth camera Issue - Face ID has been disabled.

  • No wear and tear
  • Suddenly few days back it stopped working after software updates.
  • Is this a new strategy to make customers upgrade their iphones?
  • On Apple Store visit - representative mentioned to either have your camera replaced - (~160$)
  • Unwilling to buy Iphone15 or pro as it does not excites me.


Any thoughts?


I tried below actions to resolve but nothing works:

  • Restart
  • Reset FaceId
  • Clean the front screen n camera

Posted on Sep 28, 2023 1:55 PM

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Posted on Sep 28, 2023 2:02 PM

See→If Face ID is disabled on your iPhone or iPad Pro - Apple Support. This is usually a hardware problem, a failure of the TrueDepth camera. The link provides some guidance, and also a link to contact Apple support to discuss repair options.

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Sep 28, 2023 2:02 PM in response to kruni57

See→If Face ID is disabled on your iPhone or iPad Pro - Apple Support. This is usually a hardware problem, a failure of the TrueDepth camera. The link provides some guidance, and also a link to contact Apple support to discuss repair options.

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Sep 28, 2023 2:30 PM in response to Spacefluff

See→If Face ID is disabled on your iPhone or iPad Pro - Apple Support. This is usually a hardware problem, a failure of the TrueDepth camera. The link provides some guidance, and also a link to contact Apple support to discuss repair options.


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Jun 21, 2024 7:44 AM in response to lakshya162

lakshya162 wrote:

face id unable

See→If Face ID is disabled on your iPhone or iPad Pro - Apple Support. This is usually a hardware problem, a failure of the TrueDepth camera. The link provides some guidance, and also a link to contact Apple support to discuss repair options.

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TrueDepth camera Issue - Face ID has been disabled.

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