My phone is unable to install ios 17

so I've been trying to update my iPhone 13 Pro Max to iOS 17 but it's like everything I do i get it to install but when the reboot happens my phone will get stuck on the apple logo and it will just turn on turn off then turn back on and it is just a continuous cycle if I were to wipe the phone clean and Update it as a new phone it will update no problem but if I let the phone die then it will get stuck is there any suggestions I think it has something to do with my iCloud account and I don't think getting a new phone will fix the problem my wife has the same phone as me and has had no issues whatsoever

iPhone 13 Pro Max, iOS 16

Posted on Sep 28, 2023 01:17 AM

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Question marked as Top-ranking reply

Posted on Sep 28, 2023 01:25 AM

Battery?

What is the maximum capacity percentage in Settings>Battery>Battery Health> Maximum Capacity?

If it is close to 83-80% it can have unpredictable behavior and should be replaced as soon as possible.


Shouldn't be this case, see these instructions:

Assuming you're trying to update your device wirelessly, and bearing in mind that to perform such a procedure you need to connect your device to a reliable and fast Wifi Network with Internet access (no cellular data, unless you use a 5G network, no personal hotspot on your device, no VPN connections are admitted, no Low Power Mode enabled, and I suggest that you keep the device plugged into power during the whole update process), read this support article:--> If your iPhone, iPad or iPod touch won’t update (if you don't have a reliable and fast wifi network, "borrow" one from your relatives/friends/neighbors).


Also, make sure your device is NOT running a Beta operating system version. Should be this case, you need to remove it before installing any official iOS/iPadOS releases, as per these instructions:--> How to uninstall iOS or iPadOS beta software - Apple Support.

DO NOT forget to create a full backup of your device before updating its operating system, and keep in mind that, depending on the available storage on your device and/or on your wifi network speed, it might take 30-60 minutes to complete the entire update process.


If the issue persists or if the iOS version currently running on your device is very old, try to update it via computer (if you don't have a computer borrow one from your friends/neighbors, or ask for help at an Apple Store or Authorized Service Provider), then learn how to update your device manually if you're using a Mac with macOS Catalina or later, or if you're using a Mac with macOS Mojave or earlier or a Windows PC.


If you still get no help, contact Apple Support directly, using this link:--> Contact Apple for support and service

Regards

Giulio

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2 replies
Question marked as Top-ranking reply

Sep 28, 2023 01:25 AM in response to Djkt1024

Battery?

What is the maximum capacity percentage in Settings>Battery>Battery Health> Maximum Capacity?

If it is close to 83-80% it can have unpredictable behavior and should be replaced as soon as possible.


Shouldn't be this case, see these instructions:

Assuming you're trying to update your device wirelessly, and bearing in mind that to perform such a procedure you need to connect your device to a reliable and fast Wifi Network with Internet access (no cellular data, unless you use a 5G network, no personal hotspot on your device, no VPN connections are admitted, no Low Power Mode enabled, and I suggest that you keep the device plugged into power during the whole update process), read this support article:--> If your iPhone, iPad or iPod touch won’t update (if you don't have a reliable and fast wifi network, "borrow" one from your relatives/friends/neighbors).


Also, make sure your device is NOT running a Beta operating system version. Should be this case, you need to remove it before installing any official iOS/iPadOS releases, as per these instructions:--> How to uninstall iOS or iPadOS beta software - Apple Support.

DO NOT forget to create a full backup of your device before updating its operating system, and keep in mind that, depending on the available storage on your device and/or on your wifi network speed, it might take 30-60 minutes to complete the entire update process.


If the issue persists or if the iOS version currently running on your device is very old, try to update it via computer (if you don't have a computer borrow one from your friends/neighbors, or ask for help at an Apple Store or Authorized Service Provider), then learn how to update your device manually if you're using a Mac with macOS Catalina or later, or if you're using a Mac with macOS Mojave or earlier or a Windows PC.


If you still get no help, contact Apple Support directly, using this link:--> Contact Apple for support and service

Regards

Giulio

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My phone is unable to install ios 17

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