My purchases disappeared

kayukovvalera Said:

"My purchases disappeared after I have changed card. How to recover it?"

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Changing Region of Apple ID:

Have you Relocated?:

Have you are now living in a different country/region, then you need to zero-out your balance. Then, all should be modifiable. If you are just visiting someone, however, then you should have let things be. If you were to change it, then all would be lost. Purchases need to be repurchased in order to use them in a different country/region. this all has to do with licenses between Apple and the Studio or Developer.

So, if relocated...

Zero Out your Balance:

First off, you need to zero-out your Apple Account balance. So, either call Apple, requesting that the Apple Rep zeros it out, or purchase something for more than what is left in your Apple Account balance, using the primary method of payment to payment to pay the rest off.

Apple Support Contact Info:

• Contact Us - Choose Locations
• Proceed from there as necessary
• Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic. And that makes sense because many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

kayukovvalera Said:

"My purchases disappeared after I have changed card. How to recover it?: Hi, I have changed location and card, so what can I do?"

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All Purchases are Gone:

Having changed the location, there is nothing you can do. It is gone --something you would have agreed to, upon change country/region of your Apple ID. This all has to do with licensing between Apple and then Developer or Studio.