Newly purchased text tones not available

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Newly purchased text tones not available

Since all my old text tones disappeared with iOS 17, I just repurchased (9-25-23) several from the iTunes Store. When I look at my purchases I can see that I was charged for them. When I go to Sounds and Haptics, however, I click on download purchased tones, and nothing happens. It says there are none.

Posted on Sep 25, 2023 09:38 AM

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Answer 1

Bill_T1

Community Specialist

Sep 30, 2023 06:53 AM in response to Schatzie2

Hi Schatzie2,

It sounds like you've completed the process as described in Get ringtones, text tones, and alert tones in the iTunes Store on iPhone:

"Redownload tones purchased with your Apple ID

If you bought tones on another device, you can download them again.

Go to Settings > Sounds & Haptics (on supported models) or Sounds (on other iPhone models).
Below Sounds and Haptic Patterns, tap any sound.
Tap Download All Purchased Tones. You might not see this option if you already downloaded all the tones that you purchased or if you haven’t purchased any tones."

If so and those are not working, you can use the steps in Request a refund for apps or content that you bought from Apple to report a problem and/or request a refund for the item. You can also contact Apple Support for further investigation into that behavior.

Regards.

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Newly purchased text tones not available

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