Phone is not responding

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Level 1

4 points

Phone is not responding

My iPhone 13 is not responding, I've tried to hard reset multiple times but it's not working. It started when I got a green bar on the top of my phone and it was acting slow then all of a sudden after trying to update the phone the update failed and now I can't even unlock it. I don't know what's happening and I need help fast. Pls

iPhone 13, iOS 16

Posted on Sep 24, 2023 08:01 PM

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Answer 1

Top-ranking reply

Axel Foley

Level 10

150,906 points

Sep 24, 2023 08:09 PM in response to Wornthunder

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

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Answer 2

Axel Foley

Level 10

150,906 points

Sep 24, 2023 08:33 PM in response to Wornthunder

I recommend that you contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and evaluation.

Axel F.

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