Custom text tones are missing in iOS 17

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mjdenes Author

Level 1

16 points

Custom text tones are missing in iOS 17

custom text tones are missing in ios 17

[Re-Titled by Moderator]

iPhone 15 Pro, iOS 17

Posted on Sep 23, 2023 09:13 AM

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Answer 1

Grace2211

Community Specialist

Sep 27, 2023 12:01 PM in response to mjdenes

Hello Mjdenes,

We'd love to assist you with your text tones. Since this issue occurred after updating the software, this could be the root cause of the issue. The following steps may be able to correct the behavior:

1. Restart your iPhone. This may seem like a simple step to take but can often resolve several issues.

2. Be sure you're running the latest software version. Completing this step ensures that your device has the latest fixes. Secure your data with a backup. The latest version available for your device is iOS 17.0.2: Update your iPhone

If you continue to experience the same behavior, connect with Apple directly. They will be able to assist you further:

Get Support

Take care!

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Answer 2

mjdenes Author

Level 1

16 points

Sep 27, 2023 12:08 PM in response to Grace2211

this does not help as the custom text tones (listed with ringtones) are not accessible when i try to add them to an ALERT or TEXT TONE.

The custom tones are still accessible in the RINGTONE list and accessible as a RINGTONE>.

THose custom text tones that are with contacts are still working but not working with specific ALERTS !

I spoke to a senior advisor and she told me engineering is aware of the issue and working on a solution

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Answer 3

KaeBFly

Level 6

8,503 points

Sep 27, 2023 12:07 PM in response to mjdenes

This is a known issue with no current real fix. Apple is aware and is supposedly working on a fix…when that will occur no one can say.

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Answer 4

mjdenes Author

Level 1

16 points

Sep 27, 2023 12:08 PM in response to KaeBFly

that is what i heard as well ! THANKS !

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Custom text tones are missing in iOS 17

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