Notification sound issues after iOS 17

Since I updated to iOS 17, my iMessages and WhatsApp notifications sounds do not sound at all.


Any ideas how to fix it?

iPhone 13, iOS 17

Posted on Sep 23, 2023 07:58 AM

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Question marked as Top-ranking reply

Posted on Nov 15, 2023 09:21 AM

Not helpful at all! Have restarted phone several times without having to come to this board! If that was the problem most of us would not post!


something else is going on and not being addressed

9 replies

Sep 27, 2023 11:24 AM in response to K_Faith

I called tech support and they had me reset my iPhone settings. That made my notification sound for iMessages and WhatsApp to work again. However, when I reconfigure the notification so that banners do not show up, but I leave the notification sound on, the sound notifications do not work. With the latest iOS 17 update, the notifications sounds are tight to the Banner Style. If no banner style is selected, the notification sound do not work either.


that is how I had it configured before, but now with the new iOS 17 update, it does not work the same and I had to select a banner style for the notification sounds to work.


Do you have an idea when this will be fixed?

Sep 27, 2023 09:29 AM in response to jaialba

Hello jaialba,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with notification sounds for iMessage and WhatsApp. Have you tried restarting your iPhone? This simple step resolves a multitude of issues: Restart your iPhone - Apple Support


"How to restart your iPhone X, 11, 12, 13, or later


Press and hold either volume button and the side button until the power-off slider appears.


Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.


To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."


If that doesn't resolve the issue, does your iPhone need updating to iOS 17.0.2? Do you have a recent backup for the data in your iPhone in iCloud or your computer? If not, we recommend that you create one as described here: How to back up your iPhone, iPad, and iPod touch - Apple Support


Then update your iOS as outlined here:  Update your iPhone or iPad - Apple Support


We hope this helps.


Cheers!


Nov 15, 2023 04:51 PM in response to jaialba

Before iOS 17, I had configured messages to make a sound but not to display notifications, and it worked fine.


After iOS 17, I have to enable any kind of visual notification for the sound notification to sound. Otherwise, the notifications don’t sound even with the notification sound configured and active.


It seems to me to be a glitch, and hopefully it will get resolved soon.


Also, have not really find this community helpful at all.

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Notification sound issues after iOS 17

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