iPad Air 3 dead after iPad OS 17 update

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Level 1

7 points

iPad Air 3 dead after iPad OS 17 update

I updated my iPad Air 3 (A2152) to iPad OS 17 and now it's dead. It was working perfect before the update and would hold a charge for 24+hrs with limited use. I tried multiple charging blocks, original charging cables and nothing. Hard reboot while and after charging, nothing. I made an appointment at the Apple store yesterday. They attempted a "jump start", nothing. It wouldn't recognize on the machine they plugged it in to. I was then told it could either be a port or logic board issue and there's nothing they can or are willing to do to assist. It is out of warranty. Do I have any other options?

iPad Air (3rd generation)

Posted on Sep 22, 2023 08:59 AM

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Answer 1

Everly's dad Author

Level 1

7 points

Dec 21, 2023 07:09 AM in response to denys246

I had many conversations with Apple support and escalated it to a manager. After a long discussion, we decided on a “battery repair”. The cost was around $139, and I now have a working iPad. They ended up sending a replacement device, but never said what happened.

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Answer 2

AnkPat

Level 1

14 points

Jul 4, 2024 12:48 PM in response to denys246

There has to be class action lawsuit against Apple. I am facing same issue on my iPad 7th gen after iOS 17.5.1 update.

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Answer 3

Sep 22, 2023 09:12 AM in response to Everly's dad

Having tried all that you have - and having received a definitive diagnosis from Apple Technicians - the likelihood of finding an alternative solution is something close to zero (if not less).

Other than visiting the Genius Bar at a different Apple Store or Apple Authorised Service Provider (AASP) - and attempt to receive another diagnosis - you have no realistic alternative options.

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Answer 4

Everly's dad Author

Level 1

7 points

Sep 22, 2023 09:20 AM in response to LotusPilot

Thank you for the response. I'm frustrated that an update they say has been verified as "safe" for an older model has now destroyed what was a perfectly working machine. I know it states in their terms and conditions they are not responsible, but it's still frustrating they won't take any responsibility for the failure.

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Answer 5

Sep 22, 2023 09:34 AM in response to Everly's dad

Understood - and you will no doubt have the sympathy of everyone here. That notwithstanding, any software update that involves re-writing flash memory - as used in modern portable computer systems - carries a small but tangible risk of terminal failure during update.

While of little comfort, what you have likely experienced with your iPad is very (very!) unusual.

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Answer 6

denys246

Level 1

8 points

Dec 20, 2023 12:27 PM in response to Everly's dad

Same thing happed to my ipad same model. After updated to ios 17 it never turned on again. I did everything I could and nothing worked. AND IT WAS WORKING PERFECTLY FINE BEFORE UPDATING IT.

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iPad Air 3 dead after iPad OS 17 update

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