An IMAP account already exists. Only a single IMAP account is allowed to be saved.

Question

l_s2020 Author

Level 1

4 points

An IMAP account already exists. Only a single IMAP account is allowed to be saved.

I recently had to restart my MacBook Pro in safe mode after I had password problems and I am now getting this error message when I try to update the hotmail account because it has stopped sending emails from Mail. Every time I try to save the changes I received the following message:

A IMAP account already exists. Only a single IMAP account is allowed to be saved.

I removed the account from Mail and then added it again but it has not changed the situation. I have read advice to restart in safe mode but it is this that caused the problem. Doing this also cleared my keychain passwords which is an absolute pain I do not want to go through again.

Does anyone have any suggestions as to how to fix this issue please?

MacBook Pro 13″, macOS 11.7

Posted on Sep 13, 2023 08:02 AM

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Answer 1

1ssmith

Community Specialist

Sep 14, 2023 08:42 AM in response to l_s2020

Hey l_s2020,

Starting the MacBook Pro in Safe Mode, shouldn't make any changes to your data. It's used to ensure the issue isn't due to software that starts when the Mac boots up.

Let’s verify your email settings here: Mail - Official Apple Support

Make sure you have the correct settings set up with your Hotmail account on your Mac.

If you continue to experience the same behavior, let's proceed with the following steps:

If a mail server rejects your login information on Mac
Create a new test user account on your Mac and see if you can add the account. This can tell us if the issue is with the account itself or a system wide issue. Here's how to add a new user to your Mac: Add a user or group on Mac - Apple Support

Take care.

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Answer 2

cliffree

Level 1

8 points

Dec 12, 2023 12:54 AM in response to 1ssmith

I have the same issue, today i needed to change one of the passwords for my external email program and mail will not allow me to save this. ONLY ONE IMAP is allowed, yet i have been using 4 email addresses in regard to my work for the last 20 yrs with IMAP.

[Edited by Moderator]

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Answer 3

cliffree

Level 1

8 points

Dec 12, 2023 12:57 AM in response to cliffree

edited because you dont like criticism of APPLE? like i said your company is becoming another Microsoft, terrible service

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Answer 4

Jan 3, 2024 09:48 PM in response to l_s2020

Any solution to this?

I no longer can add a 2nd imap account for my two xfinity email addresses.

why not?

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An IMAP account already exists. Only a single IMAP account is allowed to be saved.

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