CarPlay controls on Steering Wheel no longer working

All of a sudden the volume control and the song skip paddle buttons on my steering wheel don't work with CarPlay. The Seri button doesn't do anything either. I've tried "forgetting" my car a couple of times, rebooting the care a few times, etc. The volume works fine on the stereo. I've tried using the USB connection as well as the Bluetooth connection. Nothing seems to impact the issue. I did do a security update on my iPhone a couple of days ago to IOS 16.16.1. I guess this is likely the issue? I tried a USB connection to another iPhone as well and that didn't change anything. Mine is an iPhone 11, but the other phone is pretty new. I've turned the car on and off a few times. Running out of tricks.

iPhone 11

Posted on Sep 12, 2023 06:32 PM

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Question marked as Top-ranking reply

Posted on Sep 13, 2023 01:51 PM

Hello Ed on iPad,


Thank you for using Apple Support Communities and for sharing these details with us. We'd like to help out. If CarPlay isn't properly working, we recommend that you review the following resource for steps you can try: If you need help with CarPlay - Apple Support


First, make sure that your country or region supports CarPlay and that your car supports CarPlay. If you're unsure if your car supports CarPlay, contact the vehicle manufacturer.
Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps—checking CarPlay after each step:
1. Check your connection to your CarPlay stereo:
* If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
* If you have a wireless connection, make sure that Bluetooth is turned on on your iPhone under Settings > Bluetooth. Then go to Settings > Wi-Fi, and make sure that Wi-Fi is also turned on. Tap the CarPlay network, and check that Auto-Join is turned on.
4. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display and select it.
5. Restart your iPhone and your car. 
6. Make sure that Siri is on.
7. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions. If Content & Privacy Restrictions is on, tap Allowed Apps, and make sure that CarPlay is enabled.
8. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
9. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.


If your issue continues to occur, even after following these step, please reach out to Apple Support. Use this link to reach them: Get Support


Thank you for using Apple Support Communities. Take care.



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3 replies
Question marked as Top-ranking reply

Sep 13, 2023 01:51 PM in response to Ed on iPad

Hello Ed on iPad,


Thank you for using Apple Support Communities and for sharing these details with us. We'd like to help out. If CarPlay isn't properly working, we recommend that you review the following resource for steps you can try: If you need help with CarPlay - Apple Support


First, make sure that your country or region supports CarPlay and that your car supports CarPlay. If you're unsure if your car supports CarPlay, contact the vehicle manufacturer.
Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps—checking CarPlay after each step:
1. Check your connection to your CarPlay stereo:
* If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
* If you have a wireless connection, make sure that Bluetooth is turned on on your iPhone under Settings > Bluetooth. Then go to Settings > Wi-Fi, and make sure that Wi-Fi is also turned on. Tap the CarPlay network, and check that Auto-Join is turned on.
4. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display and select it.
5. Restart your iPhone and your car. 
6. Make sure that Siri is on.
7. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions. If Content & Privacy Restrictions is on, tap Allowed Apps, and make sure that CarPlay is enabled.
8. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
9. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.


If your issue continues to occur, even after following these step, please reach out to Apple Support. Use this link to reach them: Get Support


Thank you for using Apple Support Communities. Take care.



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CarPlay controls on Steering Wheel no longer working

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