WatchOS update 9.6.2 fails Unable to Verify Update not connected to internet

I have been trying (and failing) to install the 9.6.2 (and before that the 9.6.1) WatchOS update. Every time I try I get through downloading the update and make it ~50% through "verifying update" before I get an "unable to Verify update (because you are not connected to the internet" error message.

I have followed the recommendations by Apple (make sure wifi and bluetooth are enabled on both my phone and watch), tried unp[airing and re-pairing the watch several times, have tried unpairing, erasing the watch completely and performing a fresh pairing (do not install backup) multiple times. I have tried pairing the watch with a different phone and even tried installing directly from the watch Settings.

I have had apple support walk be through all the suggested methods to overcome this issue and hit the exact same failure point (at that point Apple Support basically said "your watch should now be updated" and disconnected the help session...). The watch is still stuck at WatchOS 9.6 (no .1 or .2 at the end)


No matter what I have tried, every time the install fails at exactly the same spot (~50% through verifying) with the same unable to connect to the internet.


Neither the phone nor the watch have an issue downloading the update from the internet. The phone was able to successfully download and install the latest iOS for the phone without issue.


It's almost like during the preparation phase of the WatchOS update the preparation itself disrupts the internet connection for either the watch or phone...


Any suggestions beyond unpairing/re-pairing the watch or unpairing the watch and performing a new install?

Posted on Sep 12, 2023 09:44 AM

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Sep 13, 2023 08:52 AM in response to Baldrick

Hi Baldrick,


Pulling from this article on updating your Apple Watch Update your Apple Watch:


  • If updating directly from the Apple Watch doesn't work, try updating it from the phone by following "Update your Apple Watch using your iPhone Update your Apple Watch using your iPhone." If you are updating from your phone, follow "Update directly on your Apple Watch."
  • If you have participated in the Apple Beta Software Program, follow "If you installed an iOS or watchOS beta or developer seed" then try updating again.
  • If it continues, follow "Need more help with updating?"


If the above doesn't work, reach back out and contact Apple Support Get Support.


Take care.

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WatchOS update 9.6.2 fails Unable to Verify Update not connected to internet

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