MacBook Air (year:2021) Screen Issues

I proudly purchased a brand new MacBook Air in 2021. Since then, I have had numerous (FOUR to be exact), issues followed by numerous repairs for a faulty screen and display. This will be my FOURTH incident for the same exact dispute concerning the screen going black and dismantling its functional capabilities.

I purchased AppleCare with the computer, in which, I never had to pay the copay due to it being an issue with the equipment and not my own mishandling. The span between every incident is becoming shorter and shorter. Apple has replaced my screen and the backboard lighting display and, unfortunately, my issue persists.

I am aware that the recent MacBook Air series has some pretty prevalent issues with customers experiencing problems with both the keyboard and the screen display. Earlier this year, there was a class action suit against Apple concerning the malfunctioning of the laptop, in which, Apple was found Guilty and required to pay a whopping 50 million, in order to compensate those who were affected.

I am a single mother, a full time college student, and an entrepreneur who relies on my computer heavily in order to continue my studies and to provide for my family. I am desperate to amicably fully resolve my issue with Apple in regards to my laptop. Every incident has cost me more than just a mere inconvenience-it’s cost me time, peace of mind, and most importantly a loss of income that continues to add up. I honestly, just want to trade in my laptop for a different version of the MacBook in order to completely obliterate any future discrepancies. I pray that I can get the chance to fully enjoy a MacBook that works consistently in hopes to restore my faith in the integrity of quality that the company is infamous for. The Apple corporation promotes their values in excellent customer and ensures the soundness of their products. I truly hope my cries for help doesn’t fall on deaf ears and indemnifies the iniquity of my experience.

-Danielle Collins (a not so happy and disappointed customer)