i tried to restart my Mac as it had old pictures and old memories on it. Now that I did that it’s stuck on a screen that has a question mark, I try to use command r and it doesn’t work. Can someone help me? I don’t want to keep old memory on it I want it to be brand new.
[Re-Titled by Moderator]
Read and follow If your Mac starts up to a question mark - Apple Support.
If the steps to boot macOS Recovery do not work as described (Step 2), please describe what does not work.
Hello,
yes it will not work even after I follow the steps it will get to wifi and freeze on it every time now. It’s a 2019 version and I haven’t been on it since about 2020, so I’m not sure if that’s the issue or what’s going on with it, but nothing is working, it’s freezing and nothing else
In that case proceed with If you can't start up from macOS Recovery - Apple Support.
MacBook Air 2019 stuck on a screen that has a question mark on it
