MacBook Air 2019 stuck on a screen that has a question mark on it

i tried to restart my Mac as it had old pictures and old memories on it. Now that I did that it’s stuck on a screen that has a question mark, I try to use command r and it doesn’t work. Can someone help me? I don’t want to keep old memory on it I want it to be brand new.


[Re-Titled by Moderator]

Posted on Sep 2, 2023 01:40 PM

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Posted on Sep 2, 2023 04:38 PM

Read and follow If your Mac starts up to a question mark - Apple Support.


If the steps to boot macOS Recovery do not work as described (Step 2), please describe what does not work.

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MacBook Air 2019 stuck on a screen that has a question mark on it

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