iPhone won’t ring while on video!!

Question

iPhone won’t ring while on video!!

I have the iPhone 14 Pro Max and I just got it. I’ve noticed while I’m on Facebook or any video streaming platform watching a video that my phone will not Interupt the video and ring aloud. I can set it to banner style and it will only drop a small banner with the call but not cancel any sound from the video nor stop the video from playing. If I set it to full screen notification it will stop the video from playing and have a full screen notification but it will NOT ring aloud. So if I’m not looking directly at the phone or if I’ve dozed off watching a video or don’t have my eyes directly on the screen I will not see the call. Hope that makes sense, bc this is sooo frustrating. Can anyone help!?!?

iPhone 6 Plus, iOS 10

Posted on Aug 31, 2023 12:24 PM

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Answer 1

Top-ranking reply

Sheree_P

Community Specialist

Sep 1, 2023 10:53 AM in response to Ronald_weston901

Hey Ronald_weston901,

Welcome to Apple Support Communities. You may notice this if "Attention Aware Features" is enabled. "If you're looking at your device, it will lower the volume sound of your alerts." For more details, and how to disable it, review this article: Turn Attention Aware features on or off on your iPhone or iPad Pro.

If you're experiencing a different issue, providing more details may help you get more answers.

Take care.

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Answer 2

Sparks0829

Community Specialist

Sep 4, 2023 12:29 PM in response to Ronald_weston901

Hello Ronald_weston901,

Are you able to hear the phone ring when you're not watching a video? Start by making sure it's not muted and check your ringer and alert volume levels. This link will help you get started: Adjust the volume on iPhone - Apple Support

If that still doesn't help, reach out to Apple Support directly for further assistance. They're best-equipped to take a closer look and provide some additional guidance: Apple Support

Take care.

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Answer 3

Sep 4, 2023 10:59 AM in response to Sheree_P

I went into the setting and turned off the “Attention Aware Feature”

My phone will NOT ring ALOUD nor VIBRATE while the phone is playing any type of video. So if I’m watching a video on my phone and set the phone down or walk away, I will not see the call, because I cannot hear it bc it doesn’t ring aloud. The call will come in, and turn the volume to the video off, but it will just sit there silent with the incoming call screen on the phone, but no sound nor vibrate happens.

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Answer 4

Sep 4, 2023 10:59 AM in response to Ronald_weston901

If there is any other things I could tell you or share to make the solution more obtainable pls let me know, thank you

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iPhone won’t ring while on video!!

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