iPhone not ringing while watching videos (FB, Instagram, YouTube)

Hey everyone,

Wondering if anyone else has dealt with this and found a real fix.

My iPhone doesn’t ring when I’m watching videos on Facebook, Instagram, or YouTube. It’ll sometimes ring once, then the call banner pops up and then silence. Been dealing with this since before Nov ’24.

I’ve gone through troubleshooting with Apple support multiple times. It’s always the same routine: “Let’s try this… maybe it’s your VPN… maybe it’s a focus mode…” At this point, it just feels like guesswork, not solutions. I feel like it’s a deeper issue on the software side, they always divert. I’ve even been told it will be fixed this next update. But it’s doesn’t happen

Anyone here actually fix this issue? I’m open to real advice, not another round of “try restarting or resetting or take it to get checked “. I have a recently new iPhone 14. And am running public up to date

iPhone 14 Pro Max, iOS 18

Posted on May 17, 2025 10:39 AM

Reply
4 replies

May 24, 2025 10:57 PM in response to Ricram79

Notification Preview when Screen is Locked, Notification Alerts, Notification OFF, and much more...


  1. To get Notifications when the Screen is locked see the pic below which is self-explanatory
  2. To turn ON notifications selectively for apps, go to Settings > Notifications > Scroll Down to the App and turn ON notifications... Change notification settings on iPhone - Apple Support (IN)
  3. Some apps have their own notification settings over and above the iOS notification settings: An example of Instagram Notification settings is given below
  4. Help for Notification Alerts --> No Notification Alerts - Apple Community
  5. For VIP email Alerts refer to the pic below
  6. The pic below is self-explanatory


May 24, 2025 10:54 PM in response to Ricram79

Instagram is not an Apple Product. Contact the app developer here --> App Support  or Instagram Help Center or Troubleshooting


Facebook is not an Apple product. Contact the app developer here --> App Support or Facebook Help Center | Facebook


YouTube is not an Apple Product. Contact the app developer here --> App Support or YouTube Help - Google Support


YouTube Music is not an Apple product. Contact the app developer here --> App Support or YouTube Music Help - Google Support




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iPhone not ringing while watching videos (FB, Instagram, YouTube)

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