You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iphone showing an unknown battery part why?

What should l do when my iphone started showing an unknown battery part. BIU

iPhone XR, iOS 16

Posted on Aug 21, 2023 1:17 PM

Reply
6 replies

Aug 21, 2023 1:21 PM in response to chetachi163

A message about a non-genuine part is discussed in this support document: iPhone parts and service history - Apple Support

An Unknown Part message appears if the part installation is incomplete or if the part:

- Was replaced with a nongenuine part (e.g., you had it repaired with a third party service that did not use an Apple component)

- Was already used or installed in another iPhone

- Isn't functioning as expected


If the reason isn't immediately apparent, go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations


How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID



What does BIU mean?



My iphone showing an unknown battery part why?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.