Apple Music lost

I recently updated my Apple Music subscription payment method and change countries from South Africa to UK. Upon changing and renewing my music has been lost - I did have all my music backed up and synced however when I attempted to sync my music it didn’t show up and now all my downloaded music and playlists have vanished.

iPhone 11, iOS 14

Posted on Aug 19, 2023 02:15 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 19, 2023 03:31 AM

Hi,

You will have to start from scratch as Apple Music libraries are not transferable from on region to another. Music that you owned and backed up can be added to your new library.


Jim

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Music lost

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.