You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My daughter is locked out of her iPhone. We have the passcode but it will not let us do anything other than enter it.

Blair is locked out of her iphone


iPhone 6, iOS 12

Posted on Aug 18, 2023 8:20 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 18, 2023 11:08 PM

Once your phone is locked, you will no longer be able to enter your passcode to unlock it. You must now perform a reset.


If you forgot the passcode on your iPhone, or your iPhone is disabled or unavailable -


Click on the link for instructions on how to reset your passcode without a computer if you have iOS 15.2 or higher.

If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support


Click on the link for instructions on how to reset your passcode using a computer.

If you forgot your iPhone passcode - Apple Support


1 reply
Question marked as Top-ranking reply

Aug 18, 2023 11:08 PM in response to Katibowman

Once your phone is locked, you will no longer be able to enter your passcode to unlock it. You must now perform a reset.


If you forgot the passcode on your iPhone, or your iPhone is disabled or unavailable -


Click on the link for instructions on how to reset your passcode without a computer if you have iOS 15.2 or higher.

If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support


Click on the link for instructions on how to reset your passcode using a computer.

If you forgot your iPhone passcode - Apple Support


My daughter is locked out of her iPhone. We have the passcode but it will not let us do anything other than enter it.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.