HomePod personal requests issues

Hi francoisfromtheblock,

We appreciate you reaching out to us.

We’d like to gather additional details that may help us be in a better position to assist you.

Below is a series of recommended steps that you can perform if Siri doesn't recognize you. Have you had the chance to try these steps?

1. "Make sure you turned on iCloud for Siri on your iPhone or iPad.
2. Reset Recognize My Voice. In the Home app, tap the More button , then tap Home Settings. Tap your name under People, then turn Recognize My Voice off then on. Wait a few minutes before trying Siri again. 
3. Restart the iPhone or iPad that you use with "Hey Siri."
4. Restart your HomePod or HomePod mini.
5. Set up "Hey Siri" again. On your iPhone or iPad, go to Settings > Siri & Search, then turn Listen for "Hey Siri" off then on, and follow onscreen instructions to teach Siri your voice. 
6. On your iPhone or iPad, go to Settings > Siri & Search, and make sure that it's set to the same language as your HomePod."

Please note that "if you have two Apple IDs in your home that have "Hey Siri" set up with the same voice, you might need to turn off Recognize My Voice on one account."

If you have tried the steps above, we recommend that you reset your HomePod.

Reset HomePod or HomePod mini - Apple Support

After resetting your HomePod, you can use the steps below to set up voice recognition again.

Set up voice recognition on HomePod or HomePod mini - Apple Support

Take care!

Thank you for this information.

I was having this exact issue as well.

From your feedback I realized that because I have 2 devices with different Apple IDs and the same voice that both had personal requests turned on. I was able to resolve it by disabling personal requests on one of the devices. Since that device is a family iPad it didn’t cause any issues.