iPad email folders disappeared

I am trying to help my elderly mother remotely with her iPad. All her email folders have disappeared from her iPad mail app and it just says ‘All Bins’ at the top. This came after she tried to make space as it said her iCloud storage was nearly full.


See screenshot.


How can I help her get the folders back?


TIA!

iPad, iPadOS 14

Posted on Aug 14, 2023 11:14 AM

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Posted on Aug 15, 2023 10:36 AM

Thank you so much LotusPilot, that solved it!


I know it probably sounds ridiculously stupid but that is literally the one thing we had not tried.


Thank you!

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iPad email folders disappeared

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