My WiFi and Bluetooth won’t connect on my phone. I have tried restoring network settings multiple times with no luck. Also phone keeps crashing randomly.

iPhone 12 keeps randomly crashing. Also refuses to do Bluetooth or WiFi. I’ve done a hard restart. Multiple network resets. Everything is up to date. Should I do a factory reset? Worried about losing pics and contacts. Halp.

iPhone 12 mini, iOS 16

Posted on Aug 13, 2023 10:21 AM

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2 replies

Aug 13, 2023 10:27 AM in response to MonaLisa0420Willard

Check the following Apple articles:

Connect to Wi-Fi on your iPhone, iPad, or iPod touch

Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support

 

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

If your iPhone or iPad won't connect to a Wi-Fi network - Apple Support


Check the route settings -> Recommended settings for Wi-Fi routers and access points

Recommended settings for Wi-Fi routers and access points - Apple Support

 

If you need help with your Wi‑Fi password

If you need help with your Wi‑Fi password – Apple Support (UK)

  •  You need to sign in to your router.
  • The Wi-Fi network name, or SSID (service set identifier), is the name your network that has a password.

 

or If you have iOS 16 / iPadOS 16:

Go to -> Settings -> tap Wi-Fi -> tap on the hideen Password -> enter Passcode -> you will then see the Wi-Fi Password.


If they are On, turn Off Hotspot & VPN.


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See -> If you can't connect a Bluetooth accessory to your iPhone or iPad

If you can't connect a Bluetooth accessory to your iPhone or iPad - Apple Support (English)


Aug 13, 2023 10:28 AM in response to MonaLisa0420Willard

First priority......connect the iPhone to a Mac or PC using a cable to back up the iPhone and then back up each day so that you will have a current backup of the phone.


You have taken things as far as you can. Now it is time to make an appointment at the Apple Store or take the phone to an authorized Apple Service shop to let them run the diagnostics on the phone and go over your options with you.


You can find a list of authorized service shops in your area by using this link:


Find Locations




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My WiFi and Bluetooth won’t connect on my phone. I have tried restoring network settings multiple times with no luck. Also phone keeps crashing randomly.

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