User profile for user: MrsS83xxx
MrsS83xxx Author
User level: Level 1
4 points

What can I do to get this old iPhone 8 working?

Gosh where to begin.

Right we have our daughters old Iphone 8 I think it is going by pics on Google. Now both my husband and I don't have a clue about Iphones, never had one so we don't have a clue how to use one. I have connected the charger and all that comes up is an icon of a charging wire and a computer screen with the words at the top saying (support.apple.com/iphone/restore) now I have tried to do the restore function and the apple icon come up for a split second them goes back to the computer icon. We do not have itunes or whatever on any of our computers nor have a Mac. It doesn't seem to connect to my laptop either. What can i do to get this phone working? Any information massively appreciated, TIA :)


[Re-Titled by Moderator]

iPhone 8

Posted on Aug 13, 2023 04:48 AM

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User profile for user: Adonis-Tech
Adonis-Tech
User level: Level 1
61 points

Posted on Aug 13, 2023 07:16 AM

Hey! It sounds like your daughter's old iPhone 8 might be stuck in a recovery mode loop, which is why you're seeing the support.apple.com/iphone/restore message and having trouble getting it to work. Let's try a few steps to see if we can resolve the issue:


1- Force Restart the iPhone: Sometimes a simple restart can help resolve software glitches. To force restart an iPhone 8, follow these steps:

    • Press and quickly release the Volume Up button.
    • Press and quickly release the Volume Down button.
    • Press and hold the Side (Power) button until you see the Apple logo. Then, release the button and let the phone restart.


2- Check the Charging Cable and Adapter: Ensure that you're using a genuine Apple charging cable and adapter. Sometimes, using non-certified accessories can cause issues. Try using a different cable and adapter if available.


3- Connect to a Computer: If you have access to a computer, you can try connecting the iPhone to it and using iTunes (or Finder on macOS Catalina and later) to restore the device. Here's how:

    • Download and install the latest version of iTunes on your computer from the Apple website (if you're using Windows) or use Finder (if you're using macOS Catalina or later).
    • Connect your iPhone to the computer using a USB cable.
    • Open iTunes (or Finder) and look for your device. If prompted, follow the on-screen instructions to update or restore your iPhone.


More here: If you can't update or restore your iPhone or iPod touch - Apple Support


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Question marked as Top-ranking reply
User profile for user: Adonis-Tech
Adonis-Tech
User level: Level 1
61 points

Aug 13, 2023 07:16 AM in response to MrsS83xxx

Hey! It sounds like your daughter's old iPhone 8 might be stuck in a recovery mode loop, which is why you're seeing the support.apple.com/iphone/restore message and having trouble getting it to work. Let's try a few steps to see if we can resolve the issue:


1- Force Restart the iPhone: Sometimes a simple restart can help resolve software glitches. To force restart an iPhone 8, follow these steps:

    • Press and quickly release the Volume Up button.
    • Press and quickly release the Volume Down button.
    • Press and hold the Side (Power) button until you see the Apple logo. Then, release the button and let the phone restart.


2- Check the Charging Cable and Adapter: Ensure that you're using a genuine Apple charging cable and adapter. Sometimes, using non-certified accessories can cause issues. Try using a different cable and adapter if available.


3- Connect to a Computer: If you have access to a computer, you can try connecting the iPhone to it and using iTunes (or Finder on macOS Catalina and later) to restore the device. Here's how:

    • Download and install the latest version of iTunes on your computer from the Apple website (if you're using Windows) or use Finder (if you're using macOS Catalina or later).
    • Connect your iPhone to the computer using a USB cable.
    • Open iTunes (or Finder) and look for your device. If prompted, follow the on-screen instructions to update or restore your iPhone.


More here: If you can't update or restore your iPhone or iPod touch - Apple Support


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What can I do to get this old iPhone 8 working?

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