Apple Music SharePlay popup doesn’t ever go away

When I open Apple Music a popup shows up telling me about SharePlay, crossfade between songs, and song credits. But no matter what I do I can’t get the pop up to disappear, restarting my phone, deleting the app no matter what it always pops up and it never goes away how can I fix this?

iPhone 14 Pro

Posted on Aug 12, 2023 09:33 AM

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Question marked as Top-ranking reply

Posted on Aug 13, 2023 09:27 AM

Hello Viper_tek,


Does this occur when opening the Music app while on a FaceTime call? Use SharePlay to watch, listen, and play together in FaceTime on iPhone - Apple Support


If it occurs while not on a FaceTime call, we recommend reaching out to Apple Support directly for a closer look at this behavior. They have tools to investigate further: Get Support


Take care.

2 replies
Question marked as Top-ranking reply

Aug 13, 2023 09:27 AM in response to Viper_tek

Hello Viper_tek,


Does this occur when opening the Music app while on a FaceTime call? Use SharePlay to watch, listen, and play together in FaceTime on iPhone - Apple Support


If it occurs while not on a FaceTime call, we recommend reaching out to Apple Support directly for a closer look at this behavior. They have tools to investigate further: Get Support


Take care.

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Apple Music SharePlay popup doesn’t ever go away

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