can't change my Apple ID email address - it says the email address is not available

I am trying to change my Apple ID email to a different email address. The one I am trying to change it to is not in any way associated with anything I have with Apple. It is a gmail account, which shouldn't matter. I don't understand why it won't let me change it.

MacBook Pro 13″

Posted on Aug 12, 2023 09:09 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 12, 2023 11:59 AM

"If you see a message that the email address you want to use isn't available or is already in use, check that you or a family member aren't already using that email address with a different Apple ID. If a family member is using that email address, remove it from their account then try to use it." From: Change your Apple ID - Apple Support


Apple doesn't have a formal position statement about email re-use but many users have commented here that Apple will not let them re-use an email address previously used for an Apple account name

1 reply
Question marked as Top-ranking reply

Aug 12, 2023 11:59 AM in response to Robobean

"If you see a message that the email address you want to use isn't available or is already in use, check that you or a family member aren't already using that email address with a different Apple ID. If a family member is using that email address, remove it from their account then try to use it." From: Change your Apple ID - Apple Support


Apple doesn't have a formal position statement about email re-use but many users have commented here that Apple will not let them re-use an email address previously used for an Apple account name

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

can't change my Apple ID email address - it says the email address is not available

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.